Frequently Asked Questions (FAQ)

1. How can I become a member of the library?

All Lokman Hekim University students, academic staff, and administrative personnel are automatically registered as library members during the enrollment process. Members can access library resources both on and off campus.

2. How many books can I borrow?

All users, including students, academic staff, and administrative personnel, may borrow up to five books at a time.

3. How long can I keep borrowed materials? What happens if I return them late?

Loan periods are as follows:

• 30 days for academic staff and graduate students (master’s and doctoral students)

• 15 days for undergraduate and associate degree students and administrative personnel

Each borrowed item may be renewed twice. If a book is returned late, an overdue fine of 3 TL per item per day is charged starting from the day following the due date.

4. What should I do if I lose or damage a library item?

Users are expected to replace lost or damaged materials with the same edition whenever possible. If the item is no longer available, the library administration determines its replacement value by considering factors such as market price, binding costs, paper quality, shipping expenses, and depreciation over time. The final assessment is subject to the approval of the Rectorate.

5. How can I find books in the library?

Books are organized according to the Library of Congress (LC) and National Library of Medicine (NLM) classification systems. Before searching the shelves, users are advised to check the Library Catalog on the library website to determine the availability and call number of the desired publication. If you need assistance, library staff will be happy to help.

6. What should I do if I cannot find a book on the shelf?

First, verify the status of the item through the Library Catalog. If the item is not checked out by another user but is still missing from the shelf, please contact the staff at the circulation desk.

7. Which materials are not available for borrowing?

Reference materials (REF), reserve collections (RZV), periodicals, dictionaries, encyclopedias, theses, atlases, and similar resources are available for in-library use only.

8. How can I access articles related to my research topic?

You can access scholarly resources through the subscribed databases available under the “Databases” section of the library website.

In addition, the EKUAL Discovery Service provided by TÜBİTAK ULAKBİM enables users to search across multiple resources and access open-access publications.

For assistance with literature searches and information retrieval, please contact the library staff.

9. How can I access library databases off campus?

Remote access to subscribed databases is available through the VETIS Remote Access System. Access information and user guides are available on the library website under the “VETIS Remote Access System” section.

10. Who can I contact if I need help?

If you encounter any issues while using the library or conducting research, you may contact the circulation desk or seek assistance from library staff.

For inquiries, please email: kutuphane@lokmanhekim.edu.tr

11. What should I do if I cannot access the full text of an article?

You may first check whether the article is available in another database subscribed to by the library. You can also search for an open-access version using the EKUAL Discovery Service.

12. How can I reserve a group study room?

Reservations can be made through the “Study Room Reservation” section on the library website. Users may make one reservation per day.

13. What are the library's opening hours?

During the academic year

• Weekdays: 08:30 – 23:00

• Weekends: 10:00 – 23:00

The library is closed on national holidays, religious holidays, and official public holidays.

During the summer period

• Weekdays only: 08:30 – 18:30

14. How can I participate in library training sessions?

Training sessions organized by the library are announced via university email. Participation links, dates, times, and other details are sent directly to users' institutional email accounts.

15. Can I donate books or other materials to the library?

Yes. Books and other information resources in usable condition may be donated to the library. Donors are required to complete the “Donation Material Acceptance Form” available under the “Forms” section of the library website and submit the materials to the library.

16. How can I renew borrowed books?

Renewals can be made starting three days before the due date. You may renew your items by:

• Replying to the automatic reminder email;

• Sending an email to the library;

• Calling the library;

• Logging into the YORDAM Library Automation System and renewing the items online.

17. How can I create an AVESIS account?

AVESIS accounts for university personnel are created by the system administrator. For account requests, login problems, or technical support, please contact:

beren.bastug@lokmanhekim.edu.tr

18. How can I create a Turnitin account?

Turnitin accounts are created by the library staff. For account requests, access issues, or other inquiries, please contact:

kutuphane@lokmanhekim.edu.tr

19. Does the library provide photocopying or printing services?

No. Photocopying and printing services are not available at the library.